Wendy gives Alex his work roster for the coming month. Work at the Big Burger Café involves shift work. Everyone must work some late shifts and weekend work. Wendy explains how the roster is set out and tells Alex to check through it to make sure he understands when he is required to work.

Alex notices that he is rostered to work a late shift on Saturday 21 January. On this day his favourite pop group is playing a concert and Alex has tickets. Alex understands that his team mates will be relying on him to turn up at work, but Alex also really wants to attend the concert. Alex wonders what he can do.